Knowledgebase
Step-by-step guides for ordering, following delivery and handling billing — written for the questions that come up after you have already paid, not before.
Each guide covers one thing and says what to do when it does not go to plan. Start with your game if you are setting up a first order, or jump to Orders & delivery if something is already running and you want to know where it stands.
Looking for a one-line answer instead? The FAQ covers delivery times, payment methods and safety in a sentence each. Anything tied to a specific order is fastest through a support ticket — quote the order number and we can look it up straight away.
Reading your invoice
What each line means, where the payment instructions are, and why one cart can create several invoices.
Every checkout creates an invoice per item in your cart. That is deliberate: each order runs on its own schedule and can be refunded or renewed on its own, so mixing several into one document would make both jobs harder.
What is on it
- Item line — product, amount and duration exactly as you chose them.
- Subtotal and total — any coupon discount is already applied.
- Status — unpaid, paid, cancelled or refunded.
- Payment instructions — for the method you chose, shown on the invoice itself.
Paying it later
An unpaid invoice stays in Dashboard → Billing. You do not need to rebuild the cart; open the invoice and the instructions are there.
Printing or saving
The invoice page is print-friendly: the panel chrome is dropped and the paid stamp is kept, so a printout or PDF is a usable record.