What you can get back depends on one thing only: how much of your order has already been delivered. You can see that on the order page at any time.

Before delivery starts

If your order has been paid but not started, you get a full refund. Just ask.

While it is running

If part of the order has been delivered, we refund the part that has not. The order page shows the delivered amount, so the split is not a matter of opinion.

After it is complete

Once an order is fully delivered we cannot take it back, so a completed order is not refundable on change of mind. If you believe it was not delivered as described, open a ticket and we will look at the order record with you.

If we cannot deliver

If a target becomes unreachable, or a platform change makes the service impossible, we refund the undelivered part in full. This is not treated as your fault.

How to ask

Open a support ticket from your dashboard and include the order number. That is the fastest route, because the order history is attached to it.

Where the money goes

Refunds go back to your wallet balance by default, where they are available immediately for a new order. If you would rather have it returned to the original payment method, say so in the ticket.

Chargebacks

Please talk to us first. A chargeback opened without contacting support freezes the account until the dispute closes, and it is slower for you than a ticket.