Knowledgebase
Step-by-step guides for ordering, following delivery and handling billing — written for the questions that come up after you have already paid, not before.
Each guide covers one thing and says what to do when it does not go to plan. Start with your game if you are setting up a first order, or jump to Orders & delivery if something is already running and you want to know where it stands.
Looking for a one-line answer instead? The FAQ covers delivery times, payment methods and safety in a sentence each. Anything tied to a specific order is fastest through a support ticket — quote the order number and we can look it up straight away.
Wallet top-up bonuses: how much extra you get
Crypto top-ups earn 5% to 30% extra balance depending on the amount. The full tier table.
Topping up your wallet with crypto adds bonus balance on top of what you paid. The bonus is applied to the top-up itself, so it is available immediately for your next invoice.
Tiers
| Top-up amount | Bonus |
|---|---|
| 25 and above | +5% |
| 50 and above | +10% |
| 100 and above | +15% |
| 250 and above | +20% |
| 500 and above | +25% |
| 1000 and above | +30% |
Two things worth knowing
- The bonus applies to crypto top-ups. Other payment methods add balance without a bonus.
- Only one tier applies — the highest one your amount reaches. A top-up of 100 earns 15%, not 5+10+15.
The exact bonus for the amount you typed is shown on the top-up page before you confirm, so you never have to work it out from this table.
Refunds and balance
Where a refund is due on an invoice that was paid from balance, it goes back to the wallet rather than through a payment provider — which is why it lands immediately.