Knowledgebase
Step-by-step guides for ordering, following delivery and handling billing — written for the questions that come up after you have already paid, not before.
Each guide covers one thing and says what to do when it does not go to plan. Start with your game if you are setting up a first order, or jump to Orders & delivery if something is already running and you want to know where it stands.
Looking for a one-line answer instead? The FAQ covers delivery times, payment methods and safety in a sentence each. Anything tied to a specific order is fastest through a support ticket — quote the order number and we can look it up straight away.
What we need from you, and what we never ask for
A connect code or server address is enough. We never ask for passwords, RCON or account access.
Starting an order needs one piece of public information about your server. Nothing about your account, and nothing that would let anyone else act as you.
What we ask for
- FiveM / RedM: the connect code from your cfx.re listing.
- Rust: your server IP or domain, with a port if you use a non-default one.
- Discord (optional): an invite link, only so support can reach you about the order. It is not required and you can leave it empty.
What we never ask for
Server passwords, RCON, FTP or panel logins, Discord administrator rights, or your account password on any platform. Delivery does not touch your account, which is why none of it is needed. If anyone contacts you in our name asking for these, it is not us — report it through a support ticket.
Your account with us
Your own dashboard login is protected by a password you set, and you can switch on two-factor authentication from Dashboard → Security. We recommend it if you keep wallet balance on the account.
If something looks wrong
Open a ticket with the order number. Pausing to check is always better than letting an order keep running into a problem.